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As a valued customer of ours, we appreciate your business and thank you very much! You won't see any changes in the great service you've gotten from us over the years. We continually strive to exceed customer expectations and will continue to be the industry's best waste and recycyling services provider.
Q. How often do I receive a bill?
A. We bill most customers for three months of service at a time. Billing comes out on 03/15, 06/15, 09/15 and 12/15. Commercial customers are billed on a monthly basis.
Q. Why am I billed for Recycling?
A. This is not an extra charge for the Capital Township residents. We itemize a portion of your monthly charge to represent that we are indeed providing recycling services (whether you choose to recycle or not) to your home. If you live outside of Capital Township there is a charge of $6.00 per quarter if you choose to recycle. Recycling is not offered in all of the Greater Springfield area.
Q. How do I get rid of an Appliance?
A. If you are a Capital Township resident then it can be disposed of through the bulk item program, If not please contact our office and we will give you information on how to dispose of it.
Q. How do I get rid of large items?
A. To dispose of any large item(s), please contact your local Allied
Waste customer service office for instructions and details at least
48 hours before your regular service day. For Residential Click
Here to fill
out a request form. For Commercial please Click
Here.
Q. What time do I need to put my trash out for pick up?
A. Please have your items (trash, recycling and yardwaste) out for pick up by 6:00 AM. Tip: Put your items out the night before to minimize the chance of missing your driver!
Q. What Holidays do you observe and when will my trash be picked
up?
A. Allied Waste recognizes the following Holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving day, and Christmas Days Day. If your service days fall on or after a holiday that is a weekday, your pickup will be delayed one day. (Example: if the holiday falls on a Friday, your service day is on Saturday.) If the actual holiday falls on a Saturday or Sunday, your schedule is not affected.
Q: Why did you change the fuel component of the charge on May 1,
2006?
A: The increase was necessary for Allied Waste to recover the significant
increased cost of diesel today.
Q: How often does the fuel component of the charge change?
A: The fuel component of the charge will change on a monthly basis.
The FRF % will increase/decrease as the national average diesel
price changes.
Q: How often does the environmental component of the charge change?
A: This component does not change monthly. It is currently set at 6% of the invoice charges.
Q: Why do you charge an Administrative Fee?
A: There are specific costs associated with generating our invoices such as printing, mailing, cash processing and account maintenance. The increasing nature of these types of costs made it necessary to revise the Administrative Fee, which allows us to recover a portion of these costs. Rather than implementing a general price increase to cover these costs, we are identifying specific factors that influence our costs and recovering a portion of these costs through this Fee.
Q: Is there an alternative to paying or being charged the Administrative
Fee?
A: Yes, if you enroll in our convenient recurring payment plan your
Administrative Fee will be waived. There are two ways to enroll.
You may either call customer service at the telephone number listed
on the front of your invoice or you can enroll online at www.disposal.com.
Q: Can I make a payment in the office?
A: The only way a payment can be made in the office is if it is paid by a debit or credit card or if it is a check we can process electronically. New customers can pay their initial payment by a money order as well as the way above. Roll Off customers can also pay by money order in the office. WE DO NOT ACCEPT CASH IN OUR OFFICE. Current customers are advised to mail payments to the address on the invoice since we are NOT a payment-processing center. |
